Return Policy
At GardenGeekGrub.com, we take pride in offering unique, made-to-order products to our valued customers. Due to the custom nature of our products, we adhere to a No Returns policy. This policy is in place because once an order is made, resources and time are dedicated immediately to creating your customized product, making it impossible to reuse or resell.
Exceptional Customer Service
We understand the importance of your satisfaction and strive to ensure that every product meets our high standards and your expectations. While we do not accept returns, we stand behind the quality of our products and are committed to making things right should there be any issues with your order.
Issue Resolution
If your order is not what you expected, or if you encounter any issues with the product’s quality or condition upon arrival, we are here to help. Please reach out to us through our Contact Page within 7 days of receiving your order. Provide a detailed description of the issue and one of our support members will be in touch to assist. If possible, we recommend taking pictures of the issues to help assist us in understanding your concerns better. Our dedicated customer service team will review your case and work closely with you to resolve the issue, which may include:
- Replacement of the defective or incorrect item
- A partial or full refund, depending on the nature of the issue
- Other tailored solutions designed to ensure your satisfaction
Contact Us
Your satisfaction is our top priority. We value the trust you place in us when you choose GardenGeekGrub.com for your custom-made products. Should you have any concerns or need assistance with your order, please do not hesitate to contact us via our Contact Page. Our team is dedicated to ensuring a positive experience for you and will respond promptly to your inquiry.
We look forward to serving you with products that meet and exceed your expectations.